This policy explains how Montstead LLC handles information relating to montstead.com and inquiries about our services.
Information you share
When you email, call, or text us, we receive the information you choose to provide. This may include your name, email address, phone number, city or ZIP code, service address, project details and photos, preferred timing, and our communications.
The estimate request form
The form prepares a request in your browser. It does not submit your entries to a Montstead web server. “Open email draft” passes the request to your email app; “Copy request for webmail” copies it to your clipboard so you can paste it into an email. You can attach project photos in your email app or send them by text. We receive the request when you send it to us.
The website does not save form entries in cookies or browser storage. Your browser or email provider may retain autofill information or email drafts under its own settings and policies. You can also contact us directly without using the form.
How information is used
We use information to respond to questions, prepare estimates, arrange and perform work, communicate with you, and keep necessary business records. Photos you send help us understand your project. Sending a photo for an estimate does not give us permission to publish it; we will ask separately before using customer photos in our portfolio or marketing.
Website hosting and cookies
Cloudflare hosts and helps protect this website. When you visit, Cloudflare may process technical information such as your IP address, network and browser information, and request data to deliver and secure the site.
We do not use advertising pixels. Cloudflare provides performance analytics that collect technical measurements, such as page loading times and browser information, to help us understand how the website performs. Cloudflare’s performance beacon does not use cookies or browser storage and does not track visitors across websites. Cloudflare may separately use essential security cookies to protect the website, depending on the features enabled. See Cloudflare’s privacy policy and cookie information for details.
When information is shared
Information may be handled by providers that support our website, email, phone, and business records, as needed to provide those services. We may also disclose information when required by law or to protect legal rights. We do not sell personal information or share inquiry details for targeted advertising.
Keeping information
We keep information for as long as reasonably needed for the purposes above, including applicable recordkeeping requirements and resolving disputes. We take reasonable steps to protect it, although no method of transmission or storage is completely secure.
Questions and requests
Email ii@montstead.com to ask about your information or request access, correction, or deletion. We may need to confirm your identity, and some records may need to be retained for legal or business obligations. We will explain any limits that apply to your request.
If our practices change, we will update this page and the date above.